In April 2011, the US Department of Transportation issued a new set of federal rules to expand rights of airline passengers. They were implemented in two phases, the first being August 2011 and the final in Jan 2012.There are several regulations that were put into place that can be categorized into 6 main areas: tarmac delays, notification of flight changes, grace periods, baggage, full disclosure of fees, and overbooking. In addition to these federal regulations, airlines have their own set of passenger rights referred to as “condition of carriage” or “contract of carriage”. It is important to become familiar with these rights as well as they vary between each airline.
And that’s your MJST Prep School Lesson for the Week
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